GO-WHERE SCOTLAND PRIVACY & COOKIES POLICY
By using this site (the “website”) or contacting us by email or through this website, you consent to the collection, use and transfer of your personal information under the terms of this policy. If you do not accept the terms of this policy you must leave this website immediately and you may not use any of the services we provide.
A McKenna T/A Go-Where Scotland is the data controller in relation to the processing activities described below. This means that we decide why and how your personal information is processed. Our address is The Old Staging House, Millbank Road, Clovenfords, Selkirkshire, Scotland, TD1 3LZ. This policy was last updated on 23/05/2018. Please contact us if you have any questions about our Privacy & Cookies Policy.
INFORMATION WE COLLECT FROM YOU
We believe that the responsible use of personal information collected on our website is fundamental to our ethical business objectives. We only collect personal information you have expressly provided and consented to us receiving; either in the course of marketing, offering services or providing services to you as requested e.g.to register you to receive newsletters, answer your request for further information about our trips, make a booking, provide you with information about the Company and/or our services.
When you visit the website, register for our newsletter, request information you may be asked to provide certain information about yourself including your name and contact details. When reserving or booking a trip, we may ask for additional information including your date of birth, dietary requirements or health status as it affects your participation in any activities you have requested or booked.
If you order goods or services through the website we may keep a record of the transactions you carry out and the fulfilment of your orders. We may also collect information about:
- your IP address, a unique identifier for your computer or other access device
- your usage of our website which may include, without limitation the URL you have last used and the URL you next go to, your browser information and your IP address
- information gathered during telephone conversations, email or messenger exchanges with you
PURPOSE OF COLLECTING INFORMATION
Your information allows us to:
- Understand your needs as a customer and determine the suitability of our products and services and that these meet your requirement
- Inform you about our products and services (we will ask you for specific permission to use your personal information for this purpose at the time we ask you to provide it)
- Provide the services requested
- Comply with the law
- Communicate with your before and after your trip with us
- Improve the products and services we offer you
DISCLOSURE OF YOUR INFORMATION
The information you provide to us will be held either on our computers or those of essential 3rd parties and may be accessed by or given to our staff and our contractors for the purposes set out in this policy or for other purposes approved by you or as otherwise permitted by law. This may mean that your information is sent to computers outwith the UK.
By submitting your information to us, you agree that it may be transferred outside the European Economic Area. Countries outside the European Economic Area do not always have strong data protection laws. However, wherever practicable we will take steps to ensure that your information is used by third parties in accordance with this policy.
- We may also pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you
- We shall never sell or rent your personal information gathered through the website to third parties for their marketing purposes
- We also reserve the right to disclose any of the information you provide to us where required to do so by law or to comply with a regulatory obligation, or to assist in any investigation into alleged illegal or criminal conduct.
SECURITY AND DATA RETENTION
We employ industry standard security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires. You should be aware however that it is technically impossible to provide a totally secure system on the web and you are responsible for ensuring your own computer system is adequately protected from access by unauthorised persons.
ACESSING AND UPDATING
You are entitled to request access to the information held about you and to ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us at the address below. We will usually be the data controller in respect of personal information you provide to us.
WAYS IN WHICH WE MAY CONTACT YOU
We may contact you by telephone (including by text) or email in connection with the purposes outlined above. If you change your mind about being contacted in the future, or the methods by which we may contact you, please let us know by contacting us at our contact details set out below or by updating your preferences in the newsletter subscription area.
WHAT EXACTLY IS A COOKIE?
Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device. Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.
CAN I BROWSE THE GO-WHERE SCOTLAND WEBSITE WITHOUT RECEIVING ANY COOKIES?
Depending on the web browser that you use to access our website, you may have the ability to accept or decline cookies locally within your browser. If you set your computer to reject cookies, you can still browse this website, however, certain functions will not be available to you including paying for your mountain bike tour and updating your details.
LINKS TO OTHER WEBSITES
YOUR LEGAL RIGHTS
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These rights include, the right to:
- request access to your personal data;
- request correction of your personal data;
- request erasure of your personal data;
- object to processing of your personal data;
- request restriction of processing your personal data;
- request transfer of your personal data; and
- withdraw consent previously given by you.For more information on your rights please visit the Information Commissioner Officer’s website (www.ico.org.uk)
If you wish to exercise any of the rights set out above, please contact A McKenna on email@example.com or by phone on 07713151773.
RIGHT TO LODGE A COMPLAINT WITH THE ICO
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues. The Information Commissioner’s Office – Scotland; 45 Melville Street, Edinburgh EH3 7HL; 0303 123 1115; firstname.lastname@example.org; www.ico.org.uk.
We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
All comments, queries and requests relating to our use of your information are welcomed and should be addressed to:
The Data Protection Officer
The Old Staging House
Selkirkshire, TD1 3LZ
Telephone: +44 (0)7713151773